FAQ: Your Questions Answered

Q: Do you have tiles and flooring available in stock in Melbourne?

Yes, we stock a wide range of tiles, engineered stone, and timber flooring available for fast pickup or delivery from our Melbourne warehouse.

Q: How long does delivery take in Australia?

Delivery usually takes 3–5 business days across Melbourne and surrounding areas, and slightly longer for interstate orders.

Q: Can I get samples before placing a large order?

Yes, we provide samples so you can check colour, texture, and quality before purchasing.

Q: Do you offer wholesale or trade pricing?

Yes, we support builders, contractors, and large projects with competitive wholesale pricing.

Q: What payment methods do you accept?

We accept bank transfer, credit/debit cards, and other secure payment methods in-store and online.

Q: Do I need to pay in full before delivery?

For most orders, full payment is required before dispatch. For large projects, deposit options may be available.

Q: Are prices inclusive of GST?

Yes, all prices include GST unless otherwise stated.

Q: Can I get a formal invoice?

Yes, we provide tax invoices for all purchases.

Q: Can I change or cancel my order?

Orders can be changed or cancelled before dispatch. Please contact us as soon as possible.

Q: What if my tiles arrive damaged?

We carefully pack all products, but if damage occurs during delivery, please contact us immediately for assistance.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.

About us

Shopping Information

Do you have tiles and flooring available in stock in Melbourne?

How long does delivery take in Australia?

Can I get samples before placing a large order?

Do you offer wholesale or trade pricing?

Payment Information

What payment methods do you accept?

Do I need to pay in full before delivery?

Are prices inclusive of GST?

Can I get a formal invoice?

Order & Returns

Can I change or cancel my order?

What if my tiles arrive damaged?

Do you accept returns?

How do I know how much flooring I need?

Ordering from Verona Ceramic

Can I visit your showroom in Melbourne?

Can I place an order in-store?

Do you offer delivery Australia-wide?

How can I contact your team?