Privacy Policy

Verona Ceramic (“we,” “our,” or “the Company”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, store, use, and disclose personal information obtained through https://veronaceramic.com.au and our offline business operations, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

To provide tile product consultations, quotes, and sales services, we may collect:

Identification Information: Name, phone number, email address, and service/delivery address.
Transaction Information: Order history, payment details (processed via secure payment gateways), and project installation requirements.
Digital Interaction Data: IP address, browser type, device information, and site navigation behavior collected via server logs and analytical tools.

2. Purpose of Information Use

We process your personal information only for legitimate business purposes:

Contractual Obligations: To fulfill order processing, product delivery, and customer support services.
Service Optimization: To analyze website performance, improve user experience, and refine product display.
Compliance: To fulfill statutory requirements, including tax reporting, financial record-keeping, and legal obligations.
Marketing: Only with your explicit consent, we may use your contact details to provide information on promotions or new product releases.

3. Data Disclosure

We do not sell your personal data. Your information is only shared under the following conditions:

Service Providers: We may share necessary data with logistics partners (e.g., shipping providers) to facilitate delivery.
Legal Requirements: Where required by law or to comply with a lawful request from law enforcement or regulatory authorities.
IT Infrastructure: Trusted service providers, including website hosting and automated security/spam prevention systems.

4. Data Security and Retention

Security: We implement industry-standard encryption and physical server security measures to protect your personal information from unauthorized access, modification, or disclosure.
Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Information no longer required is securely deleted or anonymized.

5. Your Rights

Under the Privacy Act, you have the following rights regarding your data:

Access and Correction: You may request access to the personal information we hold about you and request corrections if the data is inaccurate or outdated.
Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain specific business records.
Opt-Out: You may withdraw your consent for marketing communications at any time or adjust your browser settings to reject cookies (note: this may affect website functionality).